Terms and Conditions

BASIC INFORMATION AND APPLICATION OF TERMS

The General Terms and Conditions (hereinafter: Terms and Conditions) define the terms and conditions for the purchase and sale of goods and services on the website accessible at: _______, owned by Sovza Wooden Dreams s.p., Konjiška vas 37, 3210 Slovenske Konjice (hereinafter: company, provider or seller).
Identity: Sovza Wooden Dreams s.p.
Business address: Konjiška vas 37, 3210 Slovenske Konjice
Registration number:
Tax number:
VAT payer: NO
E-mail: info@sovza.si
Website: www.sovzawoodendreams.si

When placing an order, each customer is required to provide the requested information, which is processed and stored in accordance with Slovenian law (personal data protection is governed by a separate document available at here ). These Terms and Conditions apply to both customers who are natural persons and legal entities, whereby the provisions on withdrawal from the contract and the guarantee of conformity of goods apply only to consumers (natural persons who acquire or use goods for purposes outside their professional or gainful activity).
The buyer agrees to and fully accepts these Terms and Conditions when they confirm that they have read them in a special window before placing an order. These Terms and Conditions also form an integral part of the sales contract between the buyer and the supplier for products purchased by the buyer in the Online Store.
No user registration is required to make a purchase in the Online Store.

CONSUMER PROTECTION

The Online Store operates in accordance with the Consumer Protection Act (ZVPot-1), and we are also bound by at least the Obligations Code (OZ) and the Electronic Commerce Market Act (ZEPT). In cases not specified in the Terms and Conditions, the legal provisions shall automatically apply.

PRICES

The prices of products in the Online Store are marked in euros (EUR) and are valid at the time of placing the order. Product prices do not include VAT, which is calculated in the final step of the online purchase and depends on the method of delivery. Product prices do not include postage or order processing costs.
If the customer selects custom-made products, the price includes measurement and standard installation materials. Installation is not included in the price and is charged according to the company’s current price list, which is communicated to the customer before the purchase is confirmed. Any additional charges are determined after the measurement has been taken. After the measurement has been taken, the price may change if circumstances affecting the price determination are identified (e.g. if non-standard installation materials, non-standard installation procedures, etc. need to be used).
Despite our best efforts to provide the most up-to-date and accurate information, it is possible that the price information may be incorrect. The provider reserves the right to withdraw from the contract if a material error is found in accordance with Article 46 of the Obligations Code.

PROMOTIONAL CODES AND DISCOUNTS

The provider may occasionally offer customers promotional codes or other forms of discounts. Promotional codes are time-limited, apply only to products that are explicitly included in the promotion, and cannot be exchanged for cash. Discounts cannot be combined unless expressly stated. Promotional codes cannot be exchanged for cash.
The customer must enter the promotional code in the appropriate field before completing the order. The discount will be applied automatically if the code is valid. The company reserves the right to cancel, change or limit the use of promotional codes without prior notice if it detects abuse or misuse.

ORDERING AND CONCLUDING THE CONTRACT

Products can be ordered via the Website 24 hours a day, 365 days a year. The buyer selects and orders products that are classified into individual sales categories. Orders are accepted in the Online Store, which is accessible at: ________. We reserve the right to disable the Online Store, disable access to it due to technical or other problems or maintenance, which also means disabling the use of the Online Store. In the event of technical problems in the Online Store, we reserve the right to cancel orders that have been affected by the technical error. In the event of order cancellation, we will notify you as soon as possible and inform you of the next steps.
The purchase agreement between the provider and the customer is concluded in the Online Store at the moment when the provider sends the customer the first electronic message confirming their order. The purchase agreement (i.e. the first electronic message regarding the status of the order) is stored in electronic form on the company’s server and is available to consumers upon their written request.
After placing each order, the buyer receives an e-mail notification that the order has been accepted. It contains all the details of the purchase made by the buyer.

DESCRIPTION OF THE TECHNICAL PROCESS OF PURCHASE

The following products are available in the online store:
Products in stock:
Products in stock are products that are part of the supplier’s regular offer and are usually available immediately upon placing an order or within the delivery period specified for each product.
The buyer reviews the contents of the shopping cart, including the selected products, quantities, prices and total amount of the order.
After reviewing the basket, the buyer proceeds to the checkout. At the checkout, the buyer enters the required personal data (first name, last name, address, telephone number, e-mail address) necessary for order processing, delivery and invoicing. If you wish to correct anything at the checkout, use the “Back” button in your browser.
The customer selects the payment method and delivery method from the available options.
The buyer confirms the order by clicking on the “Buy now” button, thereby placing a binding order.
After placing the order, the customer receives a confirmation email containing a summary of the order and essential information about the purchase.
The contract for the purchase of products in stock is concluded at the moment when the provider sends the buyer a confirmation email about the order received.
By confirming the order, the buyer confirms that they agree to the Terms and Conditions.
Custom-made products:
Custom-made products are products that are manufactured or adapted in accordance with the buyer’s specific requirements and specifications and are not part of the supplier’s regular offer. The offer of custom-made products is listed on the supplier’s website.
The customer submits a request for a custom-made product by e-mail or via another agreed communication channel with the supplier, specifying the desired characteristics, specifications and any other requirements for the product.
Based on the enquiry received, the supplier prepares an individual offer, which includes a description of the product, price, production deadline, any additional conditions and other essential elements of the order, and sends it to the buyer.
The buyer confirms the offer and orders the custom-made product by written confirmation (by e-mail or another agreed communication channel).
Upon receipt of the order confirmation, the supplier sends a confirmation e-mail to the customer, thereby concluding the contract for the purchase of the custom-made product.
After the contract is concluded, the product is manufactured in accordance with the agreed plan, confirmed specifications and deadlines.
By placing and confirming the order, the customer confirms that they are aware that this is a custom-made product and that the product specifications are final and binding.

PAYMENT

The supplier offers the following payment methods in the online store:

Cash on delivery (COD)

Cash on delivery is only available for orders and products for which this payment method is explicitly enabled when completing the order in the online store. Postage costs and any additional costs or commissions associated with cash on delivery are clearly displayed to the customer at the end of the order and are included in the total order amount. The buyer is obliged to provide the appropriate amount of payment in accordance with the selected payment method upon receipt of the shipment, whereby the provider is not responsible for any additional costs or complications arising from the actions of the delivery service.

Payment by payment card

Select the appropriate payment card from the list. You can choose from the following: MasterCard, Visa, Visa Electron, BA Maestro, Diners club. To use payment cards at your bank, check whether the card you wish to pay with has the online payment function enabled.

Transfer to a transaction account

The buyer will receive a proforma invoice at the email address provided when placing the order. The proforma invoice contains all the information necessary to make the payment: the payment amount, the provider’s transaction account, the reference/reference number (offer number) and the purpose of the payment (ADVA – Advance payment/prepayment). The buyer is obliged to make the payment within the period specified in the order confirmation.

Payment in instalments

Payment in instalments is made through a contractual partner – a financial services provider, which is clearly stated in the ordering process. The contract for payment in instalments is concluded directly between the buyer and the selected contractual partner, specifying the number of instalments, interest and repayment period.

Payment for custom-made products

When ordering custom-made products, the buyer is obliged to pay an advance payment before the start of production, usually in the amount of 30% to 50% of the total order value, unless the contracting parties expressly agree otherwise. The amount of the advance payment, the payment deadline and any additional payment terms are specified in the offer or order confirmation.
The buyer shall pay the remaining purchase price in accordance with the agreement with the supplier, either after confirmation of the order or before delivery of the product, as specified in the offer or order confirmation.
If the buyer fails to pay the advance payment within the agreed period, the order shall be deemed not to have been finally confirmed, and the supplier shall not be obliged to process the order or commence production of the custom-made product until the advance payment has been paid in full.
In the event of a delay or non-payment of the advance payment, the supplier shall not be liable for any delays in production or delivery resulting from the buyer’s failure to fulfil this obligation.

DELIVERY

The delivery of ordered products is carried out via Pošta Slovenije (Slovenian Post) or other contracted courier or delivery services, unless the seller and buyer expressly agree otherwise.
As a rule, delivery costs are covered by the buyer, unless otherwise specified when placing the order or by special agreement between the contracting parties. The amount of delivery costs is clearly shown to the buyer before the order is confirmed.
For larger, heavier or specific products (e.g. tables, houses or other bulky products), personal collection from the seller or delivery based on a special agreement or separate transport contract is possible, which shall be agreed between the seller and the buyer prior to delivery.
The seller reserves the right to choose the appropriate delivery method, which shall be agreed in advance with the buyer, especially when dictated by the nature of the product, logistical constraints or economic reasons.
The buyer is obliged to check the quantity and condition of the products received immediately upon receipt of the shipment. Any visible damage or irregularities caused during transport must be reported by the buyer to the delivery service immediately upon receipt and the seller must be notified without delay, otherwise the shipment shall be deemed to have been received without obvious defects.

INSTALLATION

If the buyer selects or specifically orders an assembly service when placing the order, the assembly shall be carried out under the conditions specified in this section and in the offer or order confirmation.
Before installation begins, the buyer is obliged to ensure a suitable and safe site, appropriate conditions for installation and unhindered access to the installation site, including access for transport and unloading of materials.
The price of installation is determined at the time of ordering and is stated in the offer or order confirmation. The price applies to installation to the extent agreed upon when the order was placed.
Any additional work not specified in the order, including but not limited to foundation reinforcement, adjustments due to actual conditions on site, additional installation work or other unforeseen circumstances, shall be charged separately according to the valid price list or by prior agreement with the customer.
The seller shall not be liable for delays, defects or damage caused by unsuitable foundations, inadequate conditions at the installation site, the presence of moisture, hidden defects and other circumstances that could not have been foreseen or prevented at the time of ordering or before the start of installation.

WITHDRAWAL FROM THE CONTRACT

In the case of distance contracts, the consumer has the right to notify the supplier within 14 days of receipt of the goods that they are withdrawing from the contract, without having to give a reason for their decision. The consumer may submit a withdrawal notice using the form (the form is available below), by e-mail: info@sovza.si or by another unambiguous statement, available at this link . The consumer must return the goods received within 14 days of notifying the withdrawal from the contract to the address: Konjiška vas 37, 3210 Slovenske Konjice, Slovenija. The consumer shall bear the costs of returning the goods. We do not accept cash on delivery shipments.
The company shall refund all payments received within 14 days of receiving the notice of withdrawal, but may withhold the refund until the returned goods have been received or until the consumer has provided proof that the goods have been sent back. The company shall refund the consumer using the same means of payment as used by the consumer, unless the consumer has requested the use of a different means of payment and the consumer does not incur any costs as a result. The consumer cannot claim reimbursement of additional costs incurred if they have expressly opted for a type of delivery other than the least expensive standard delivery offered by the company.
The consumer should return the goods undamaged, in the same quantity and in the undamaged original packaging. The consumer is responsible for any reduction in the value of the goods if the reduction is the result of handling that is not necessary to establish the nature, characteristics and functioning of the goods.
Products made to order or personalised according to the customer’s wishes (e.g. engravings, customised dimensions, colours or motifs) are products made according to precise instructions and tailored to the consumer’s personal needs. In accordance with the provisions of Article 135(2) of the ZVPot-1, the option to withdraw from the contract or return the goods does not apply to such products.

GUARANTEE OF CONFORMITY OF GOODS

The supplier is liable for any non-conformity of goods that exists at the time of delivery and becomes apparent within two years of delivery. It is presumed that the non-conformity of the goods already existed at the time of delivery if it becomes apparent within one year of delivery, unless the supplier proves otherwise or unless this presumption is incompatible with the nature of the goods or the nature of the non-conformity. The consumer may exercise their rights under the guarantee of conformity if they notify the seller of the non-conformity within two (2) months of discovering it. In the notification of non-conformity, the consumer must describe the non-conformity in detail and allow the seller to inspect the goods. The notification of non-conformity must be accompanied by the invoice, contract or other document confirming the purchase. The consumer may send the notification of non-conformity by e-mail to: info@sovza.si, or deliver it in person to the company’s address.
The goods are in conformity with the sales contract in particular when, where applicable (subjective requirements for conformity of goods):
it corresponds to the description, type, quantity and quality and has the functionality, compatibility, interoperability and other characteristics as required in the sales contract;
it is fit for any particular purpose for which the consumer requires it and which the consumer made known to the seller at the latest at the conclusion of the sales contract and which the seller has accepted;
it is delivered with all accessories and instructions, including installation instructions, as specified in the sales contract; and
it is updated as specified in the sales contract.
In addition to meeting the requirements set out in the previous paragraph (subjective requirements for conformity of goods), the goods must also (objective requirements for conformity of goods):
be fit for the purposes for which goods of the same type are normally used, taking into account, where appropriate, other regulations, technical standards or, in the absence of such technical standards, industry codes of conduct applicable to the sector concerned;
be of such quality and conform to the description of the sample or model made available to the consumer by the supplier prior to the conclusion of the sales contract, where applicable;
be delivered with such accessories, including packaging, installation instructions or other instructions, as the consumer can reasonably expect to receive, where applicable; and
be of such quantity and have such characteristics and other features, including in relation to durability, functionality, compatibility and safety, as are normal for goods of the same type and which the consumer can reasonably expect, given the nature of the goods and taking into account any public statement made in advertising or labelling by or on behalf of the seller or other persons in the preceding links of the contractual chain, including the manufacturer, unless the supplier proves that:
he was not aware of the public statement and could not reasonably be expected to have been aware of it,
the public statement was corrected in the same or a comparable manner as it was made before the conclusion of the sales contract, or
the public statement could not have influenced the decision to purchase the goods.
The supplier shall not be liable for non-conformity of goods if, at the time of conclusion of the contract, the consumer was specifically informed that a particular characteristic of the goods deviates from the objective requirements for conformity as laid down in the applicable consumer protection legislation, and the consumer expressly and separately accepted this deviation at the time of conclusion of the contract.
The consumer may request that the seller, within a reasonable period of time from the moment the seller was notified of the non-conformity, which shall not exceed 30 days, to bring the goods into conformity free of charge and without significant inconvenience to the consumer, taking into account in particular the nature of the goods and the purpose for which the consumer requires the goods. The deadline may be extended for the minimum time necessary to complete the repair or replacement, but not longer than 15 days, in which case the supplier shall inform the consumer of the number of days for which the deadline is extended and the reasons for the extension before the expiry of the 30-day deadline.
A consumer who has duly notified the seller of the non-conformity may request the seller, in the following order, to:
free restoration of conformity of the goods (repair or replacement);
a reduction in the purchase price in proportion to the non-conformity, or withdrawal from the sales contract and a refund of the amount paid.
If the existence of non-conformity of the goods is disputed, the supplier shall inform the consumer in writing within eight days of receiving the consumer’s warranty claim.
If the non-conformity occurred within 30 days of delivery of the goods, the consumer may withdraw from the contract. Withdrawal from the contract may be submitted by means of a statement attached to these Terms and Conditions. When the consumer withdraws from the sales contract, the supplier shall refund the amount paid to the consumer immediately, but no later than eight days after receiving the goods or proof that the consumer has returned the goods. The purchase price shall be refunded to the consumer in the same manner as the consumer made the payment.

WITHDRAWAL FROM THE ORDER BY THE SUPPLIER

Despite our best efforts to ensure that the information is as up-to-date and accurate as possible, it is possible that the price information may be incorrect. In this case, the supplier will allow the customer to withdraw from the purchase.
We reserve the right to refuse an order if we determine that we cannot fulfil it under the specified conditions and with the information at our disposal. If the buyer has already paid the full purchase price according to the proforma invoice, we will refund it, including delivery costs, within 5 working days.
The provider reserves the right to withdraw from the contract if a material error is found in accordance with Article 46 of the Obligations Code.

PROTECTION OF PERSONAL DATA

By entering data on the website or placing an order, the buyer consents to the processing of personal data. The online store uses and stores the data obtained in accordance with applicable law.
Personal data is collected exclusively for the purposes of order processing and for the internal needs of the online store, for the purposes of order payment, statistical purposes, sending inquiries and offers, sending advertising material and offers, etc.
The Online Store undertakes to protect all personal data. The collected data will not be disclosed to third parties or unauthorised persons under any circumstances.
More information on the protection of personal data in the company can be found in the “Privacy and Cookie Policy” available on the Privacy and Cookie Policy page on the website.

LIMITATION OF LIABILITY

The goods and services offered by the company are intended for personal insight, guidance and support and do not constitute medical, psychological or therapeutic advice and are not a substitute for professional help.
By booking an appointment, the client confirms that they are aware of this fact and that they are responsible for their own decisions after the service has been provided.
Recording of the service is permitted, but exclusively for personal, non-commercial use.

COMPLAINTS AND DISPUTES

Complaints can be submitted in writing to the business address specified in the Basic Information section or by email to info@sovza.si. We will respond to your complaints as soon as possible, no later than 30 days after receipt.
The Company will send its decision on the complaint with appropriate explanations in writing to the customer’s contact address within 30 working days. This decision of the Company is final and concludes the internal complaint procedure.
We will endeavour to resolve any disputes amicably. If no agreement can be reached, the court in Ljubljana shall have jurisdiction to resolve the dispute, unless other optional jurisdictions applicable to the consumer under the relevant legislation apply. The applicable law shall be the valid law of the Republic of Slovenia.

LEGAL NOTICE

The website and all information contained therein, such as text, product images, graphic and video elements, are protected by copyright law and may not be reproduced or used without prior written permission.

OUT-OF-COURT DISPUTE RESOLUTION

In accordance with legal regulations, we do not recognise any out-of-court consumer dispute resolution provider as competent to resolve consumer disputes that consumers may initiate in accordance with the Out-of-Court Consumer Dispute Resolution Act. The provider informs consumers on its website and publishes an electronic link to the online consumer dispute resolution platform (SRPS). The platform is available to consumers at this link.
This arrangement stems from the Act on Out-of-Court Resolution of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22/EC.

FINAL PROVISIONS

The Company reserves the right to change the Terms and Conditions at any time without prior notice. The amended Terms and Conditions will be published on the website.
Last modified: ___ 2026